Effective Date: January 2024

Returns, Exchanges or Refunds:

We do not accept exchanges or returns. Due to the nature of tampering that can happen with the product out of our control all sales are final. Please make sure when placing your order that it is accurate and correct. If you need to make adjustments to your order prior to shipping then please send us a message at info@yourcodeyourcrown.com.

If your product is in unsatisfactory quality when it arrives, then please send us pictures of the item showing the state that it arrived in. If you do not wish to receive a replacement for the item then we will initiate a refund at our discretion if we deem it to be necessary
Contact: info@yourcodeyourcrown.com | www.yourcodeyourcrown.com

Chargebacks:

We take Chargebacks seriously, if you initiate a chargeback you will not be able to place any future orders until it has been reconciled plus a $35 fee for initiating a chargeback.

This includes a ban not only from Melonology but also from other online vendors. Additionally, all information associated with the order will be banned. We also reserve the right to share these details with other online vendors to collectively protect their businesses and ours from scammers.

Customer Policy:

We hold a firm zero-tolerance stance towards scammers and testers.

Missing Items:

If you discover a product missing from your order, please contact us and provide the necessary details within 2 days of delivery.

Upon verifying the legitimacy of your claim, we will promptly dispatch the missing item to you.

Documentation and Fraud Prevention:

To maintain transparency and counter fraudulent claims, we may photograph your shipment with your shipping label to counter fraudulent claims of missing items. Some orders based on value will be signature required for delivery.

At Melonology, your satisfaction is our top priority. Our dedicated support team is always available to assist you with any return-related inquiries. Feel free to reach out to us at info@yourcodeyourcrown.com. We are resolving your concerns promptly to ensure your complete satisfaction.